High customer expectations and standards are setting the tone in the fast-paced world of the recreation and hospitality industries.  With increasing demand on golf clubs to attract top entertainment dollars, excellence in customer service, leadership and teambuilding is essential to the success of your club.  So don’t just meet your customers needs ….EXCEED them. 

 

McKinley Solutions develops performance improvement and training programs that address the specific needs and challenges of the golf industry in Canada that are essential in operating a dynamic and profitable club. Training to help all members of your team hit the ground running and consistently deliver results that are in line with your core values standards of customer excellence is not a “nice to have”, it is critical. Unfortunately, training is becoming a lost art.

How we do it? – Through our expertise and knowledge McKinley Solutions provides the strategic, motivation and training tools that allow your club to form superior relationships with your customers and well as create effective and efficient teams.   We ensure your club is implementing the best practices and techniques needed to become productive members of a dynamic team and values that are aligned with your clubs vision and principals.  McKinley Solutions builds tailored programs that focus on;

1. Customer Service
2. Teambuilding
3. Leadership Training  

Workshop Objectives:
Designed to provide practical solutions to motivate and engage you and your employees, we proving the right training tools and strategies to lead others, build superior teams and offer outstanding customer service.  McKinley Solutions works with your club to create a plan of action that will inspire, motivate and empower your team.   

• Implementation and tracking of employee professional development action plans in leadership, decision making,communication, professional accountability and conflict resolution.
• Assess your clubs current customer service awareness and attitudes to create effective and efficient service teams.
• Create a service culture that will attract and retain exceptional employees and in turn the customers.
• Foster employee engagement and a supportive service culture.
• Align the vision and principals of your club with your customer service team.
• Develop a collaborative and supportive service work environment.
• Tailor leadership and team alignment programs for your employees.