Swine Flu is getting a lot of media coverage and people in the hospitality and tourism industry should be taking precautions and making plan to deal with the impact. Unfortunately one of the biggest challenges is dealing with the mis-information and opinions that seem to abound.
As one columnist put it “We need to be like [...]
Key Issues of Concern in the Lodging Industry - What Worries Managers
24 Apr
Posted by admin as Recruiting, Retention, Talent Management
Human resources management is the most troubling issue of concern to managers and executives in the lodging industry worldwide, according to a 2008 study carried out by Cathy Enz of the Cornell University School of Hotel Administration. The study identified a common set of shared problems that impede the ability of industry leaders to manage [...]
While reading the Montreal Gazette over the weekend an article with this title by Leslie Chesterman caught my eye. Leslie is a devoted “foodie” and first checked out Twitter through a link in one of the newsletters she receives from a food magazine.
Leslie found that unlike Facebook, where many of my “friends” are indeed friends, [...]
Many of you have been on Twitter for awhile – this applies to hospitality establishments a well as individuals in the industry - and realize it has somevalue beyond updating others on your every move.
You may have followers and conversations, but most of your tweeps are on the surface.
So, how do you build stronger connections? [...]
Five Strategies for Today’s Leader
15 Apr
Posted by admin as Leadership, Retention, Talent Management
It’s a fact - an employee’s supervisor has the greatest impact on his or her performance, and this can determine the individual’s motivation level and contribution to the company.
Today’s leaders have to adapt to a rapidly changing work environment. Those who can effectively demonstrate strong people skills will succeed. Effective leaders can no longer rely [...]
Listening Is Undervalued but Critical in Service Excellence
08 Apr
Posted by admin as HH Community, Hotels & Resorts
The commotion of a busy hotel-whether at the front desk, in the dining room, or by the pool - makes listening difficult for service staff. A survey conducted by Cornell professor Judi Brownell makes clear that hospitality managers believe effective listening is critical to service excellence and to a hotel’s success.
Brownell outlines the critical connection [...]
