Comments on: Implement Onboarding Programs to Maximize New Hire Retention http://www.hospitalityhive.com/bizbuzz/2009/05/05/implement-onboarding-programs-to-maximize-new-hire-retention/ Wed, 23 May 2012 15:42:12 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Sue Edwards http://www.hospitalityhive.com/bizbuzz/2009/05/05/implement-onboarding-programs-to-maximize-new-hire-retention/comment-page-1/#comment-36 Sue Edwards Wed, 06 May 2009 17:56:00 +0000 http://www.hospitalityhive.com/bizbuzz/?p=81#comment-36 Great to see Onboarding being addressed.. the new hire expereince is one of those critical moments of truth for the employee-employer relationship. Some refer to this an an "engageable moment" because, as you point out, the onboarding experience has a significant impact on engagement and retention. Some of the leading employment brands in the Hospitality Sector are well-known for the exceptional onboarding experience that they provide for new hires. The Ritz Carlton gets frequently-mentioned for its focus on creating memorable experiences just as they would with a guest. "People don't remember what you said or did, but they always remember what they felt". So...I would encourage anyone in this industry to think about "How are you generating a memorable moments" in the early days of new employment. Anyone who is eager to hear what various organizations are up to with respect to onboarding is welcome to join the Onboarding Best Practices Group on LinkedIn http://tinyurl.com/6tq5zs Sue Edwards www.clearingthe90dayhurdle.com Follow me on Twitter for Onboarding Tip of the Day: http://twitter.com/onboardingcoach Great to see Onboarding being addressed.. the new hire expereince is one of those critical moments of truth for the employee-employer relationship. Some refer to this an an “engageable moment” because, as you point out, the onboarding experience has a significant impact on engagement and retention.

Some of the leading employment brands in the Hospitality Sector are well-known for the exceptional onboarding experience that they provide for new hires. The Ritz Carlton gets frequently-mentioned for its focus on creating memorable experiences just as they would with a guest. “People don’t remember what you said or did, but they always remember what they felt”.

So…I would encourage anyone in this industry to think about “How are you generating a memorable moments” in the early days of new employment.

Anyone who is eager to hear what various organizations are up to with respect to onboarding is welcome to join the Onboarding Best Practices Group on LinkedIn http://tinyurl.com/6tq5zs

Sue Edwards
http://www.clearingthe90dayhurdle.com
Follow me on Twitter for Onboarding Tip of the Day: http://twitter.com/onboardingcoach

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