97% of Canadians’ Travel Plans Held During Swine Flu Outbreak
21 May
Posted by admin as HH Community
Although concerns surrounding the outbreak of novel influenza A (H1N1), also known as the Swine Flu, were prevalent among Canadian residents, 97% of those who had plans to travel between May to August, 2009, kept those plans intact. This is just one of the findings from an Ipsos Reid survey conducted among 1,713 adult Canadian [...]
Swine Flu is getting a lot of media coverage and people in the hospitality and tourism industry should be taking precautions and making plan to deal with the impact. Unfortunately one of the biggest challenges is dealing with the mis-information and opinions that seem to abound.
As one columnist put it “We need to be like [...]
While reading the Montreal Gazette over the weekend an article with this title by Leslie Chesterman caught my eye. Leslie is a devoted “foodie” and first checked out Twitter through a link in one of the newsletters she receives from a food magazine.
Leslie found that unlike Facebook, where many of my “friends” are indeed friends, [...]
Many of you have been on Twitter for awhile – this applies to hospitality establishments a well as individuals in the industry - and realize it has somevalue beyond updating others on your every move.
You may have followers and conversations, but most of your tweeps are on the surface.
So, how do you build stronger connections? [...]
Listening Is Undervalued but Critical in Service Excellence
08 Apr
Posted by admin as HH Community, Hotels & Resorts
The commotion of a busy hotel-whether at the front desk, in the dining room, or by the pool - makes listening difficult for service staff. A survey conducted by Cornell professor Judi Brownell makes clear that hospitality managers believe effective listening is critical to service excellence and to a hotel’s success.
Brownell outlines the critical connection [...]
The budget today will spend millions more to brand Canada as exciting destination according to Kathleen Harris in The Toronto Sun.
The Conservative government will nearly double its tourism spending to keep domestic travelers at home and attract foreign visitors seeking outdoor adventure and Canadian culture, Sun Media has learned.
“It’s a global industry, so the global [...]
Surly staff could cost the hospitality industry thousands of jobs, a tourism chief has warned. According to the chairman of Visit Britain, travelers are being put off by the poor service.
He added that, while establishments had previously been able to get away with low-quality service, the time had now come to attract as many tourists [...]
Right now your customers are writing about your products and services on blogs according to the authors of Groundswell. Your brand is be defined in the social media like YouTube and Facebook.
Regardless of whether you see this as a good thing or a bad thing, an opportunity or a threat – the fact is that [...]
Hospitalityhive.com Welcomes the Granite Club to The Hospitality Hive Community
20 Feb
Posted by admin as HH Community, Private Club
Hospitalityhive.com is pleased to welcome the Granite Club to the Hospitality Hive community. The Granite Club name is rich with meaning for those who honor the values of tradition and family.
For generation after generation, the Granite Club has been a place where families enrich their lives, value time together, and share special moments. With its [...]
Hospitlalityhive.com Welcomes the St Georges Golf and Country Club to the Hospitality Hive Community
18 Feb
Posted by admin as HH Community, Uncategorized
Hospitalityhive.com is pleased to welcome St Georges Golf and Country Club to the Hospitality Hive community.
St. George’s Golf and Country Club is currently rated in the top three in Canada and amongst the top 100 in the world, a fact which generates a great deal of pride among St. George’s members, young and old.
As [...]
