Swine Flu is getting a lot of media coverage and people in the hospitality and tourism industry should be taking precautions and making plan to deal with the impact. Unfortunately one of the biggest challenges is dealing with the mis-information and opinions that seem to abound.
As one columnist put it “We need to be like [...]
Listening Is Undervalued but Critical in Service Excellence
08 Apr
Posted by admin as HH Community, Hotels & Resorts
The commotion of a busy hotel-whether at the front desk, in the dining room, or by the pool - makes listening difficult for service staff. A survey conducted by Cornell professor Judi Brownell makes clear that hospitality managers believe effective listening is critical to service excellence and to a hotel’s success.
Brownell outlines the critical connection [...]
Hospitalityhive.com Welcomes Horseshoe Valley Resort to the Hospitality Hive Community
13 Feb
Posted by admin as HH Community, Hotels & Resorts
Hospitalityhive.com is pleased to welcome Horseshoe Valley Resort to the Hospitality Hive community.
With golfing, skiing, and spa treatments just an hour north of Toronto, Horseshoe Valley offers an escape for the outdoorsmen and urbanites alike, all year round. The fresh country air and majestic landscape and wildlife can make your getaway a day to remember.
The [...]
